survey - Elephone

1. Which mobile phone brand are you currently using?

Apple Samsung Google Other

2. Where did you buy your last phone?

Official Store (Apple / Samsung) Telco store (Telstra, Optus, Vodafone) Retail store (JB Hi-Fi, Harvey Norman) Online store (Apple online, eBay, Amazon) Second-hand dealer / marketplace (Reebelo, Facebook Marketplace) Other

3. Why do you keep your old phones instead of selling them? (select all that apply)

I’m unsure of their current value I don’t know how or where to sell them I want to keep them as spares I’m concerned about data privacy or information leaks I feel it's too much effort to sell them Other

4. Have you ever traded in a phone?

Yes No

5. Where did you trade in your phone?

Official trade-in (Apple, Samsung) Telco trade-in (Telstra, Optus, Vodafone) Second-hand dealer (specialised buy-back websites like Reebelo) Physical retail store (JB Hi-Fi, Harvey Norman) Online marketplace (Facebook, eBay, Gumtree)

6. What would motivate you to trade in your phone? (select all that apply)

Got a good trade-in offer Needed some extra money Looking for a simple and fast process No longer needed / just sitting around Want to upgrade to a new device Want to pass it on to someone who can use it Concerned about data security risks from unused devices Environmentally friendly recycling

7. When do you usually consider trading in your phone? (select all that apply)

When a new model is released (new iPhone launch) When my current device becomes too slow or outdated When my phone is damaged or no longer fully functional When a good trade-in/buy-back deal is offered During special sale periods (Black Friday, EOFY sales) When I switch carriers or mobile plans When I need extra cash for other expenses

8. What concerns do you have about selling your device online? (select all that apply)

9. What would make you choose Elephone for your next sell transaction?(select all that apply)

11. What’s your postcode?

13. Which of the following best describes your current situation?

15. Any thoughts or feedback you’d like to add?

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Full Name

Phone Number

Paypal Email

Trade-In & Selling Mobile Devices Survey

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