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Returns & Refund Policy

We understand that it can be difficult to get that perfect piece of gear the first time around. If you are not completely satisfied with your purchase we will grant a full refund or exchange. Customers are responsible for the shipping costs for returns unless the return is a result of our error or a manufacturing defect.

Item(s) must be in new condition, not missing parts, tags, or instructions, and in a resalable condition. Should you wish to return your item(s), please kindly email us with the reason for return, within 7 days of receiving your order (according to the delivery date on the tracking record, if applicable). We only accept one-time exchanges.

If you return an order for a refund within 8 – 14 days of the order being delivered to you, only refund in-store credits will be offered. Return requests received by Elephone14 days after the order is delivered will not be accepted.

We do not grant refunds or exchanges for customized, discontinued, or clearance items except due to our error or an undisclosed defect. If you need more information or want to proceed with a return, please contact us via email: ecom@elephone.com.au